Terms and Conditions for Man With Van Canarywharf
These Terms and Conditions set out the basis on which Man With Van Canarywharf provides moving, transport and related services to customers in the UK. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. They are intended to create a clear, fair and practical agreement covering the booking process, payments, cancellations, liability, waste handling and the law that applies to the service.
For the purposes of these terms, references to ???we??�, ???us??� and ???our??� mean the service provider trading as Canary Wharf man with van, while ???you??� and ???your??� mean the customer, sender, recipient, business or other person requesting the service. These terms apply to domestic and commercial jobs, including single-item collections, partial loads, furniture transport, relocation support and associated loading or unloading where agreed in advance.
By requesting a quote or confirming a booking with Man With Van Canary Wharf, you confirm that the information you provide is complete and accurate to the best of your knowledge. Any changes to the job details, access conditions, inventory, timing or destination may affect the price, service delivery and availability. We reserve the right to decline or amend a booking where the information provided is misleading, incomplete or materially different from the actual job requirements.
1. Booking Process
Bookings are accepted only when we have confirmed the service request and agreed the basic job details. A booking may be made by telephone, email, online form or any other written method we choose to accept. A booking is not final until we have issued confirmation and, where required, received any deposit or advance payment. We may request photographs, inventory details, collection and delivery postcodes, access information, parking restrictions and any special handling requirements before confirming the booking.
Our quote is based on the information supplied at the time of enquiry. If the job changes after confirmation, including additional items, extra floors, difficult access, waiting time, congestion, extended distance or delayed handover, we may revise the quote or apply additional charges. For Canary Wharf man with van services, punctuality and correct planning are important, so you must ensure that lift access, parking permissions, loading space and keys are ready at the arranged time.
You are responsible for making sure that the goods to be moved are ready, suitably packed, and safe for transport unless we have specifically agreed that packing or dismantling will be included. We may refuse to move items that are unsafe, excessively heavy for the agreed service, improperly packaged, prohibited by law, or likely to cause damage to property or other goods. If a booking cannot proceed because of inaccurate information or failure to prepare the load, we may treat this as a late cancellation or wasted attendance.
Where an estimated time of arrival is provided, this is an estimate only and not a guarantee. Delays may occur due to traffic, weather, access issues, operational matters or events outside our reasonable control. We will aim to communicate any significant delay, but we are not responsible for consequential losses caused by unavoidable scheduling changes, unless otherwise required by law.
If you book on behalf of another person or business, you confirm that you have authority to do so and that you accept responsibility for all charges, instructions and decisions made in relation to the booking. The named customer remains liable for payment even if the items belong to a third party. Where the service is arranged for commercial purposes, the business customer shall ensure that all relevant staff, building management and site rules are communicated to us in advance.
We may suspend, refuse or cancel a booking if it would breach legal requirements, create an unacceptable safety risk, involve prohibited goods, or result in conduct that is abusive or unsafe. Our team may also refuse to carry out work where the premises are unsafe, there is no lawful access, or the load cannot be completed within the agreed scope without significant additional risk. In such cases, any charges already incurred may remain payable.
2. Payments
All prices are stated in pounds sterling unless otherwise agreed. Quotes may be fixed price or estimated, depending on the nature of the job and the information supplied. Unless the quote expressly states otherwise, prices are based on standard service conditions and may exclude parking fees, congestion-related charges, tolls, congestion or low-emission zone costs, waiting time, specialist equipment, dismantling, packing materials and any work beyond the original scope.
Payment is due in accordance with the invoice or booking confirmation. We may require a deposit, advance payment or full prepayment before the service begins. The remaining balance, if any, must be paid immediately upon completion unless otherwise agreed in writing. We accept payment methods as notified at the time of booking. Late payment may result in administration charges, interest where lawful, and recovery of reasonable costs incurred in collecting the debt.
Any discount, promotional rate or special arrangement offered by Man With Van Canary Wharf applies only to the specific booking for which it was granted and may be withdrawn if the booking is amended or materially differs from the original request. If you fail to pay on time, we may retain possession of goods where lawful and practicable until outstanding amounts are settled, subject always to your legal rights and any applicable statutory duties.
Additional charges may apply where the service involves waiting, additional labour, stair carries, multiple collection points, complex access, weekend or out-of-hours work, or any circumstance not reasonably disclosed before confirmation. If we are unable to complete the service because of your failure to provide access, keys, permits or accurate instructions, we may charge for attendance, time spent and any direct costs already incurred. VAT, if applicable, will be charged at the prevailing rate.
We do not accept responsibility for bank processing delays, payment platform failures or card provider issues that are outside our control. If a payment is reversed, disputed without reasonable cause, or charged back after the service has been completed, you agree to reimburse us for any reasonable costs, fees and losses arising from that dispute, unless the dispute is caused by our breach of contract.
Where payment is made in instalments or by agreed stage payments, failure to pay any instalment on time may allow us to suspend the work or treat the booking as cancelled by you. In that event, you remain responsible for payment for the part of the service already delivered and any costs reasonably incurred in preparation or attendance.
3. Cancellations and Amendments
You may request to cancel or amend a booking by the same method used to make it, provided that the request is received in time for us to process it. Cancellations are normally free only where sufficient notice is given, as stated in the booking confirmation or quotation. If no specific cancellation period is stated, the following general approach will apply: reasonable notice may avoid a charge, whereas short-notice cancellation may attract a fee reflecting lost time, preparation and any travel already committed.
If you cancel after our team has already been dispatched or has arrived at the collection point, we may charge a call-out, waiting or minimum service fee. If the cancellation is due to your failure to be ready, provide access, secure permits or make the goods available at the agreed time, we may also treat it as a customer cancellation. In some cases, part-payment or a deposit may be retained to cover losses we have reasonably incurred.
We may cancel or reschedule a booking where operational circumstances require it, including vehicle breakdown, staff illness, unsafe conditions or other events beyond our control. Where possible, we will give notice and offer an alternative time. If we must cancel a confirmed booking and are unable to provide a suitable alternative, any advance payment for the cancelled element will normally be refunded, but we shall not be liable for indirect or consequential loss except where required by law.
Amendments to the job specification, date, time, collection point or delivery point may be accepted at our discretion. A requested change may affect the price, timing or availability of the service. The final terms of the service are those confirmed most recently in writing or, if no written amendment is issued, those reflected in the original booking confirmation and any agreed subsequent updates.
If you are moving items for storage, auction, disposal or transfer to another party, you remain responsible for making sure that any third-party requirements are met. We do not guarantee delivery windows where access is controlled by third parties, building management, site security or any other person outside our control. Delays caused by those parties are not treated as a breach by us, provided we have acted reasonably.
If you fail to collect, receive or take delivery of items after the service has been completed, storage or return charges may apply where reasonably necessary. We may also dispose of uncollected items only in accordance with the law and after giving any notice required by applicable rules or the relevant contract arrangement.
4. Liability
We will exercise reasonable care and skill in providing Canary Wharf man with van services. However, unless otherwise agreed in writing, we are not acting as a specialist insurer and you are encouraged to arrange suitable insurance for valuable, fragile, sentimental, high-value or irreplaceable goods. Our responsibility is limited to losses or damage caused by our proven negligence, breach of contract or failure to comply with legal obligations.
We are not liable for damage caused by inadequate packing, pre-existing defects, natural wear and tear, inherent vice, improper loading by the customer, incorrect instructions, or the movement of goods that were already fragile or unstable. We are also not liable for loss arising from items left unsecured by the customer, hidden faults in furniture, or damage resulting from dismantling work not carried out by us. Where we assist with lifting or carrying, you must disclose any item that is unusually heavy, awkward or hazardous.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where liability can lawfully be limited, our total liability for any single event or connected series of events will be limited to the amount paid or payable for the specific service in question, unless a higher limit is agreed in writing.
We are not responsible for loss of profit, loss of business, loss of goodwill, loss of opportunity, or indirect or consequential losses arising from the service, except where such exclusion is not permitted by law. If a claim is made for damage or loss, you must notify us as soon as reasonably possible and provide evidence, photographs and any other information reasonably requested. Failure to report a problem promptly may affect our ability to investigate the issue.
Any claim relating to damage in transit, loading or unloading must be made within a reasonable time after completion of the service. You agree to give us a fair opportunity to inspect the item, the packaging and the circumstances surrounding the claim. We may choose to repair, replace or compensate for the item at our discretion, subject to the limits of these terms and any non-excludable legal rights you may have.
We are not liable for delays or failures caused by events beyond our reasonable control, including extreme weather, accident, road closure, strike action, civil disorder, fire, flood, governmental restriction or interruption to essential services. In such circumstances, performance may be suspended for as long as the event continues, and we will use reasonable efforts to resume the service as soon as practicable.
5. Waste Regulations
Where the service includes removal of unwanted items, packaging, rubbish or household waste, you must ensure that the materials are accurately described and legally transferable. We will only transport or dispose of waste in a manner permitted by law. We do not accept responsibility for waste that has not been disclosed as such, or for items that require specialist handling, licensing or environmental controls unless we have specifically agreed to handle them and are legally permitted to do so.
You must not include hazardous, illegal or restricted waste in any load unless we have expressly agreed and confirmed lawful handling arrangements in advance. This includes, without limitation, asbestos, chemicals, gas cylinders, oil, clinical waste, pressurised containers, batteries requiring special disposal, paint in quantities subject to regulation, or any item classified as dangerous goods. If such items are discovered, we may refuse to transport them, remove them from the load, or cancel the service and charge for time already spent.
When waste is removed, you remain responsible for ensuring that it is correctly identified and that any duty of care requirements are met. We may ask for evidence that the waste is from a lawful source and that the customer has authority to dispose of it. Under UK waste rules, materials must be handled and transferred only through lawful and environmentally responsible channels. You agree to provide accurate descriptions of waste items and not to conceal prohibited materials within other goods.
We reserve the right to reject any load that appears to contain mixed waste requiring separate documentation, specialist disposal or a waste carrier arrangement that has not been agreed. If waste is discovered after loading and cannot lawfully be transported, the customer will be responsible for any costs incurred in unloading, returning or isolating the item. If we are required by law to dispose of items in a particular way, the associated costs may be added to the invoice.
For services involving clearance or disposal, title to the waste passes only where lawful and only for the items we have agreed to remove. Items of value should not be left in waste loads unless you clearly intend to dispose of them. We may assume that any item left for removal has been abandoned for disposal, subject always to the applicable law and any specific written agreement to the contrary.
Improper disposal, false description of waste, or concealment of hazardous materials may result in additional charges, cancellation of the service and possible reporting to the relevant authority where required by law. You agree to indemnify us against any losses, penalties or claims arising from your breach of waste-related obligations, except to the extent caused by our own negligence or unlawful conduct.
6. Governing Law
These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute unless the law requires otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force.
Nothing in these terms affects your statutory rights as a consumer where those rights apply. If you are contracting as a business, you confirm that you have authority to enter into the agreement and that no term shall be implied beyond those expressly stated unless required by law. We may update these terms from time to time, and the version applying to your booking will be the version in force at the time the booking is confirmed, unless a later written amendment is agreed.
By using Man With Van Canary Wharf, you acknowledge that you have read, understood and accepted these terms. We encourage customers to review the booking confirmation carefully, as it forms part of the service agreement alongside these Terms and Conditions. This page is intended to provide a clear legal framework for the service and to support a fair working relationship between both parties.