Privacy Policy
Man with Van Canary Wharf Privacy Policy
This Privacy Policy explains how Man with Van Canary Wharf collects, uses, stores, and shares personal data when providing man and van and related services. It applies to all Man with Van Canary Wharf customers and prospective customers in the Canary Wharf area, as well as anyone who contacts us about our services.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and relevant data protection laws.
Data Controller
For the purposes of data protection law, Man with Van Canary Wharf is the data controller in respect of the personal data we collect and process about you in connection with our services in the Canary Wharf area.
Personal Data We Collect
We may collect and process the following categories of personal data:
Identification and contact details: name, address, service address, delivery address, and general location information in the Canary Wharf area; preferred contact method.
Service and booking information: details of the services requested, dates and times of moves, collection and delivery locations, access details, inventory notes or descriptions of items to be moved, special instructions, and any photographs you voluntarily provide to clarify the job.
Communication data: information you provide when you contact us by phone, via online forms, or by other communication channels, including any feedback or complaints.
Payment and transaction data: limited payment-related information required to take payment and record transactions, such as payment method used and amounts paid. We do not store full card details when third party payment processors are used.
Technical data: when you visit our website, basic technical information may be collected such as IP address, browser type and version, device type, and general usage data, typically via cookies or similar technologies.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quote, make a booking, amend a booking, or otherwise communicate with us about our services. We may also collect data generated in the course of providing services, such as notes made by our staff relating to the job at your property.
In some cases, we may receive limited information about you indirectly from third parties, for example if another person books services on your behalf or provides your contact details for a shared move.
Lawful Basis for Processing
We process your personal data on the following lawful bases under GDPR:
Performance of a contract: to provide you with quotes, to confirm and manage your booking, to deliver our man and van services, to arrange access to premises, and to handle payments and billing.
Compliance with legal obligations: to keep records required by law, to respond to lawful requests from authorities, and to comply with tax and accounting requirements.
Legitimate interests: to manage and improve our services, to respond to enquiries and customer service communications, to maintain business and financial records, to protect our business and staff, and to prevent and detect fraud. We only rely on this basis where our interests are not overridden by your rights and freedoms.
Consent: where required, for example in relation to certain types of marketing communications or optional use of cookies. Where we rely on consent, you may withdraw it at any time.
Purposes for Which We Use Personal Data
We use your personal data for the following purposes:
To provide quotes, confirm bookings, and deliver man and van services in the Canary Wharf area.
To communicate with you regarding your enquiry, booking, or any changes to our services.
To process payments and issue invoices or receipts.
To manage our relationship with you, including handling complaints, queries, and feedback.
To maintain internal records, including job histories and financial accounts.
To improve our services, operations, and customer experience.
To meet our legal, regulatory, and tax obligations.
To protect our rights, property, and safety, and the rights, property, and safety of our customers and others.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to meet legal, accounting, or reporting requirements.
In general:
Booking and service records, including your contact details associated with those bookings, are typically kept for up to six years after the end of the relevant tax year to comply with tax and accounting regulations and to address any potential legal claims.
Enquiry data, where a booking is not made, may be retained for a shorter period, usually up to two years, unless a longer period is required for legal reasons or you request earlier deletion where applicable.
Technical and website usage data collected via cookies or similar technologies may be retained for shorter periods in line with our technical and security requirements.
When data is no longer needed, we will securely delete or anonymise it.
Data Processors and Sharing of Personal Data
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your data under our instructions and in accordance with data protection law. Typical categories of processors include:
Payment service providers who process payments on our behalf.
IT and hosting providers that store or maintain our digital records and systems.
Communication service providers that enable us to send service-related messages.
Professional advisers such as accountants or legal advisers where necessary for our business operations or legal obligations.
We may also share personal data with third parties acting as independent data controllers where required or permitted by law, such as law enforcement agencies, regulators, or tax authorities.
We do not sell your personal data. Any sharing is limited to what is necessary for the purposes described above.
International Transfers
If we transfer your personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect it, such as adequacy regulations or standard contractual clauses, in accordance with data protection law.
Your Data Protection Rights
Under GDPR and applicable data protection laws, you have certain rights in relation to your personal data, subject to legal conditions and limitations:
Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data.
Right to rectification: you can request that inaccurate or incomplete personal data be corrected.
Right to erasure: in certain circumstances, you can request that we delete your personal data.
Right to restriction: you can ask us to restrict the processing of your personal data in certain situations.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you may request that we provide your data in a structured, commonly used, and machine-readable format or transfer it to another controller where technically feasible.
Right to object: you can object to processing based on our legitimate interests or for direct marketing purposes.
Right to withdraw consent: where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing prior to withdrawal.
To exercise any of these rights, you may contact us using the contact methods provided on our website or through our usual customer communication channels. We may need to verify your identity before responding to your request.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures are proportionate to the nature of the data and the risks associated with processing it. However, no system can be completely secure, and we cannot guarantee absolute security of information transmitted to or by us.
Children's Data
Our services are not directed at children, and we do not knowingly collect personal data from individuals under the age of 18 in connection with our man and van services. If you believe a child has provided us with personal data, please contact us so that we can delete it where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or the way we process personal data. The updated version will be made available through our usual customer communication channels. We encourage you to review this Privacy Policy periodically.
Contact and Complaints
If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise your data protection rights, you can contact us using the contact information provided on our website or through our usual booking and enquiry channels.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we handle your personal data. We would welcome the opportunity to address your concerns directly before you approach a supervisory authority.
